Last updated: 27 September 2026
Who is responsible for your information
HWW Global Ventures Pvt Ltd, India, operates this website under its HANDCRAFT CASA™ brand. This policy explains how we handle personal information in connection with website visits, enquiries and related business communication. Business contact details can be personal information even when supplied on behalf of a company.
Information you provide
When you contact us through an enquiry form, email, phone or WhatsApp, we receive the details you choose to provide. These may include your name, business name, job role, email address, phone number, business or delivery address, product requirements and correspondence. We may also receive designs, photographs or documents you send to explain a requirement.
Please share only information needed for the enquiry or order and ensure you are authorised to provide details about other people. The catalogue does not require online payment. Do not send card security codes, passwords or unrelated sensitive personal information through enquiry forms or WhatsApp.
Information from website visits
Website operation and security services may process technical information such as an IP address, browser and device information, pages requested and the time of a visit. The website also uses Google Analytics to understand visitor activity. Analytics can involve cookies and similar identifiers, page interactions, referral information and device or browser details. These identifiers may constitute personal information; they should not be treated as necessarily anonymous.
Why information is used
We use enquiry and business contact information to respond to your request, discuss specifications, prepare quotations, communicate about orders and coordinate relevant delivery arrangements. We also use information for business records, handling questions or complaints, website operation, understanding site usage, preventing misuse and meeting applicable legal requirements.
We may follow up on the requirement you have discussed with us. You can ask us to stop promotional messages or unnecessary follow-up. A request to stop marketing does not prevent communication needed for an active order, a complaint or a legal obligation.
Who may receive information
Information may be handled by personnel and service providers involved in the relevant purpose, such as website hosting and maintenance, email and business systems, analytics or delivery coordination. Information needed to fulfil an order may also be shared with relevant production or logistics providers. We may disclose information where required by law or needed to establish or protect legal rights. We do not sell or rent personal information.
WhatsApp, Google services, translation features and external social-media links involve third-party providers. Those providers may process information under their own privacy policies. Opening an external link or using a third-party communication service takes you beyond this website’s own controls.
Cookies, analytics and your choices
Cookies and similar technologies can support site functions, language preferences and usage measurement. You can review, block or delete cookies in your browser settings. Blocking them may affect some features and does not erase information already received.
For details about Google’s handling of information, see how Google uses information from sites and apps that use its services. Google also provides a Google Analytics opt-out browser add-on for supported browsers. These third-party controls have their own scope and limitations.
Retention and security
We retain information for as long as reasonably needed for the purpose for which it was collected, including relevant business, accounting and legal record-keeping requirements and resolving disputes. The appropriate period depends on the information and the relationship; this policy does not promise immediate deletion of records that must be retained.
We take reasonable measures to protect information against unauthorised access, misuse or disclosure. No website, communication channel or storage system can be guaranteed completely secure. Please contact us if you believe information shared with us has been compromised.
International visitors and processing
Our business is based in India. If you contact us from another country, your information will be handled in connection with our operations in India. Service providers may process information in other countries. Applicable data-protection requirements and any required transfer safeguards must be considered for the processing concerned; this policy is not a request to waive your legal rights.
Your requests and concerns
You can contact us to ask about information you have supplied, request a correction or deletion, withdraw consent where processing relies on it, or raise a privacy concern. Depending on the law applicable to you, additional rights may be available. We may need reasonable information to verify a request and protect information from unauthorised disclosure.
Some requests may be subject to legal exceptions or record-retention requirements. Withdrawing information needed for a quotation or order may limit our ability to handle that requirement. Write to support@handcraft.co.in with “Privacy request” or “Privacy concern” in the subject and describe what you need. This address is also the contact route for privacy grievances.
Children and policy updates
The website is intended for business buyers, not children. Please do not submit a child’s personal information. If you believe a child’s information has been provided, contact us so it can be reviewed.
We may update this policy as website features, business processes or applicable requirements change. The date below identifies the current version. Any consent required for a new purpose will need to be addressed separately; publishing this policy alone does not replace it.
Contact
HWW Global Ventures Pvt Ltd
Office No. 2, Ground Floor
Shivai Sadan, Kumbharwada
Anand Bharati Marg, Kopri
Thane (East) – 400603
Maharashtra, India
Email: support@handcraft.co.in
WhatsApp: +91 95 8877 3344
Related policies: Terms & Conditions · Disclaimer